Measures for Preserving Quality and Safety

Quality policy

"We always satisfy the requests from clients, laws, regulations, and standards, and offer reliable, economical, safe, and worry-free products and services by each deadline."

Our corporate group set the above quality policy based on the ISO9001, a certification for quality assurance management systems, and conducts group-wide activities, including order receipt, design, purchase, production, construction, tests, inspection, after-sales services, and development, with the aim of living up to the trust of clients under the policy of putting importance on clients and satisfying them.

Quality/Environment assurance management

Chart of processes of the quality management system (QMS)

Responsibility and management system

The management systems for quality assurance and the environment of our corporate group are managed by the Safety, Quality & Environmental Management Division, which is directly controlled by the president as a secretariat, under the leadership and commitment of the president and the senior management. 

We set group-wide policies for quality and the environment and performance indicators (KPIs) for each fiscal year, and each business division sets KPIs and concrete measures in management programs, with the aim of maximizing our performance. We adopted a system in which the secretariat and quality/environment managers monitor and evaluate our business performance on a quarterly basis. Based on the evaluation results, we hold a meeting of the Quality/Environment Committee with the president serving as general manager, to share the situation with respect to annual KPIs (quality: costs for dealing with non-conformity and the customer satisfaction level: environment: sales from orders related to SDGs and technological development), information on non-conformity, the status of compliance with environment-related laws and regulations, the evaluation report on activities of quality and environment management programs, etc. as well as to deliberate how to respond to serious complaints about products or services and improve quality. Group companies, too, attend the meeting to share information and unify our measures.

Kakoki Standards

Our company has the Kakoki Standards (KS), which systematically specify necessary items and basic technological items for business execution. The KS is composed of "management standards," "operation standards," and "technological standards." These are reviewed regularly and revised when there emerge some non-conforming products or services, to improve business operations. When the standards are revised, we make the revision known to all employees by utilizing the Intranet, and make it possible to browse the latest version via the Intranet anytime. In our corporate group, the authority to browse the standards was set, to share the standards.

Quality/Environment Committee

For the purpose of promoting quality assurance and environment conservation activities continuously while involving all group companies, we hold a meeting of the Quality/Environment Committee with the president serving as general manager on a quarterly basis, to share the situation with respect to annual KPIs (quality: costs for dealing with non-conformity and the customer satisfaction level, environment: sales from orders related to SDGs and technological development), information on non-conformity, the customer satisfaction level, the evaluation of management programs, etc. and deliberate how to respond to serious complaints about products or services and improve quality. Group companies, too, attend the meeting, to share information and unify our measures.

Analysis and utilization of the results of surveys on customer satisfaction level

After delivering products and equipment, our company surveys customer satisfaction levels, and conducts the evaluation and analysis of the results. This reflects our commitment to constantly improving quality so that we deliver products and services that satisfy customers and that are safe and worry-free. The purpose of this initiative is also to provide feedback on important items such as quality and response to issues to improve order receiving activities for future product development.

Education of employees about quality

Our company conducts systematic education about the KS and documents for quality/environment management systems. In November, which is the nationwide quality month, we hold an online session about management systems for all employees, contractors, temporary workers, and part-timers, to deepen their understanding of the importance of "observance of rules," "human resource development," "verification work," and "documents and records" for fostering the risk-free climate and further enhancing the awareness of quality and the importance of rules.

Risk assessment for products

Our company reforms our business portfolio under the management vision. Various risks can be assumed in new business fields and the development of new products.

Our company makes company-wide efforts to reduce and prevent risks through the strategy for rationalization before receiving orders and the management of serious risks based on the control of trial products and changes after receiving orders. In addition, we adopted the phase-gate process in development meetings in 2021. We carry out risk assessments and environmental impact assessments to judge whether or not to release products and evaluate them, and support the realization of the management vision.

Role of the Safety & Health Management Office

The Safety & Health Management Office believes that the creation of a safe and hygienic work environment and the maintenance and promotion of health by employees are essential for corporate activities to provide customers with safe and reliable products and services, and that promoting safety, hygiene, and health management activities and striving for prevention are important foundations supporting our business activities and our responsibility.

Code of conduct

• To realize a working environment where employees can work safely without worry, and 
  strive to maintain and improve the health of each employee

Major tasks

• Group-wide education on safety for all employees (June every year)
• Meetings regarding safety measures (once a quarter)
• Safety and health patrol by executives
• Efforts to make National Safety Week and Health Week known to all employees
• Items regarding the operation of clinics and occupational health

Examples of our measures

(1)    During Safety and Health Weeks, we encourage employees and their family members to submit slogans and posters about safety, and commend those who have submitted excellent works. Excellent works are displayed in a space around the entrance of Kawasaki Works, and introduced in in-house newsletters, message boards, etc. to attract attention from employees and raise their awareness of safety.

(2)    We are working to raise awareness about taking regular health checkups and to improve the stress check participation rate in order to maintain and improve employee health.

• Regular health checkups (FY2023: 92.7%, FY2024: 96.5%)
• Participation in stress checks (FY2023: 83.5%, FY2024: 84.6%)

(3)    We strive to improve occupational safety as an important foundation supporting our corporate activities to provide customers with safe and reliable products and services.

• Reduce the number of accidents requiring at least 4 days off from work to 0 per year. (FY2023: 0, FY2024: 1)
• Maintain the number of serious accidents (fatal accidents) at 0 per year. (FY2023: 0, FY2024: 0)